NPS Feedback Form template

The primary purpose of an NPS feedback form is to gauge the loyalty of a company's customer relationships. It is beneficial for understanding customer satisfaction and their likelihood to recommend the business. NPS feedback forms are relevant across all industries, as they allow companies to identify areas for improvement and increase customer retention.

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Nps feedback form

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Expert Tips

Expert Tips for Creating Effective NPS feedback form

Get better responses for your nps feedback form with these tips

1
Keep it Simple

Ensure your NPS feedback form is easy to understand and quick to complete. A complex form can deter customers from participating.

2
Be Consistent

Use a consistent scale for your NPS score, typically from 0-10. This helps in maintaining uniformity in your data.

3
Add Open-ended Questions

Include a section for customers to express their opinions. This gives valuable qualitative data.

4
Timing is Key

Send the NPS feedback form at the right time, ideally immediately after the customer interaction.

5
Ensure Anonymity

To get honest feedback, assure customers that their responses are anonymous.

6
Make it Mobile-friendly

Ensure your form is accessible and easy to fill out on mobile devices.

7
Act on the Feedback

Use the feedback to improve your services. Customers appreciate when their feedback is taken into account.

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